Frequently Asked Questions and Answers

The Bureau of Waterworks Service Stations and the PR Service’s Division’s “Customer Voice’s Window” receive many questions from customers every day. Here we answer some of the questions that we frequently receive from customers.

 

Water Charges

• Questions in Regard to Water Charges
• Questions in Relation to Payment of Charges

Procedures

• Questions about Starting or Stopping Water Service (Procedures for change of address)
• Questions in relation to the procedures for making various changes (Change of customer name, etc.)

The English mode Tokyo Water App

• Questions about the English mode Tokyo Water App

Water Supply Infrastructure

• Questions in relation to water meters

Water Quality

• About water examination
• About safety of tap water
• About activities to improve the taste of water
• About domestic water filters
• Other

Other

• About meter readings
• About Water Leaks
• My water supply has been cut off.
• I would like to know more about “waterworks”.