Q；What kind of procedures do I need to complete when I move house?

A；About 3 or 4 days before you move, you should either contact the Customer Service Center or submit an application through the internet to complete the necessary procedures.

For contact details of the Customer Service Center see here.

Procedures for submitting notices via the Internet see here.

Q；I am moving, do I have to submit separate applications to stop service at my old address and to start service at new address?

A； 　If you are moving within the area of the 23 wards of Tokyo and the 26 towns and cities of the Tama District, the Customer Service Center will handle your application as a single procedure.

For contact details of the Customer Service Center see here.

Q；I have just moved but the water service is not connected.

A；Have you completed your application to start service? If you have not already submitted your application, please contact the Customer Service Center now.
If you have already completed the application process, the water shut-off valve in the meter box may be closed. Please turn the valve to the left to open it. If you don’t know where the valve is located, or you are having difficulty in opening the valve, please contact the Customer Service Center.

For contact details of the Customer Service Center see here.

For details of how to open the valve see here.

Q；I want to keep the same account and/or credit card after I move. Can I do that?

A；If you are moving within the area of the 23 wards of Tokyo and the 26 towns and cities of the Tama District, you will be able to continue use the same bank account and/or credit card as before you moved. When submitting your application to start service, submit the application together with the customer number you used before moving. (Customers in the Tama District see here.)